At RandemHomes_2.0, we are committed to delivering a seamless shopping experience for all our customers. Please review our store policies below to understand the terms that govern all purchases made on our platform:

🛍️ Order Fulfillment & Delivery

• Ready-to-ship items are processed and dispatched within 48 hours of order confirmation.
• For bespoke items and customized interior solutions, we require a survey and design window of 5–7 working days to ensure precision and premium quality.
• Delivery timelines may vary slightly based on location and logistics, but we strive to maintain speed and efficiency across all orders.

🎯 Custom Orders & Bespoke Curations

• All custom orders require clear communication of preferences during the survey/design phase.
• Once design and materials are confirmed, production begins immediately.
• Due to the personalized nature of these items, returns, exchanges, or cancellations are not allowed.

📦 Payment Terms

• Full payment is required to confirm all orders.
• For custom projects, a minimum 70% upfront payment is required before the survey or production begins, with the balance payable before delivery.

🛡️ Customer Responsibility

• Ensure accurate delivery information is provided at checkout.
• Be available or assign a representative to receive the order within the expected delivery window.

📲 Customer Support

• For any inquiries, reach out via Instagram DM @randemhomes_2.0 or send a whatsapp message to 08132597150